This Privacy Policy explains how Pragati Labs LLC ("Druvo", "we", "us", or "our") collects, uses, and protects information when you use the Druvo website and services (the "Services"). By using the Services, you agree to the practices described here.
Information we collect
- Information you provide. Account details such as your name, company, email address, and phone number when you sign up, book a demo, or contact us.
- Customer data. Catalog, pricing, RFQ, and quotation data you upload or generate while using the Services. This data belongs to you and is stored in your tenant.
- Usage data. Technical information such as IP address, browser type, pages viewed, and approximate location, collected automatically to operate and improve the Services.
How we use information
- To provide, maintain, and improve the Services.
- To respond to your requests, demos, and support inquiries.
- To secure the Services and prevent fraud or abuse.
- To comply with legal obligations.
Your data stays yours
Your catalog, pricing, and customer history stay isolated within your tenant and are never pooled with other customers' data. We do not use your data to train public AI models. Access is logged so you can see who changed what, and when.
Sharing
We do not sell your personal information. We share information only with service providers who help us operate the Services (such as cloud hosting and analytics), under confidentiality obligations, or when required by law.
Data retention
We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your data at any time, subject to legal and operational requirements.
Security
We use industry-standard safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and notify you of material incidents as required by law.
Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information. To exercise these rights, contact us using the details below.
Changes
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.
Contact
Questions about this policy? Reach us at privacy@usedruvo.com.
Pragati Labs LLC
2108 N St Ste N
Sacramento, CA 95816
USA